Customers of UK fintech Revolut are facing delays getting their salaries paid, with users complaining of being left in the dark by the $5.5bn company.
Revolut appeared to be suffering from “technical difficulties” on Friday that delayed the payment of salaries into users accounts. Customers took to Twitter (TWTR) to complain and question the company about what was going on.
“Seems like loads of people including me haven't received their salary today via Revolut,” Twitter user Jessica van der Oever wrote on the site.
van der Oever’s message was echoed by many others.
“Seem to have the same issue as most with salary not coming through even through employer confirmed its been sent,” Adam Zabinski tweeted.
“Revolut has not paid any UK customers their salaries today!! Issue ongoing since 3am,” Christel van Rijn tweeted. “They have not provided an ETA and offered no support to any customers for covering bills.”
Revolut has been approached for comment about the nature and extent of the issues. A spokesperson said they would get back to Yahoo Finance UK, without giving a timeframe.
The company’s official blog and Twitter account carried no mention of any problem and its status page said all systems were operational.
However, Revolut was responding to individual tweets from customers. In response to one Tweet, Revolut said it had “experienced technical difficulties yesterday which may result in a delay of receiving your salary.”
Customers complained about the lack of communication from the company.
“I, and many others, have not received my salary,” Kev Harrison wrote on Twitter. “And I cannot contact anyone on the chat. Not acceptable!”
Revolut urged customers on Twitter to use its chat feature in the app to speak to a customer service. Several complained they were unable to get through to an agent. In response to another Tweet about the issue, Revolut said it was “having a heavy demand of chats and requests” that was creating delays.
The salary issues are an embarrassing slip up for Europe’s most valuable financial technology businesses. The company was valued at $5.5bn earlier this year.
While not an official bank, Revolut offers customers features that allow them to pay their salary into a virtual “e-money” account that can then be used to pay direct debits, bills, or be spend using one of Revolut’s cards. Revolut has over 13m customers in around the world and customers held £2.2bn in its accounts at the end of last year.