CFTO - Friday, May 24, 2024 - 12:00 p.m. (ET) - Segment #5

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>>> The battle of control over guild and aft of -- guild and activewear is over. The board is resigning and it's a victory for the shareholders who wanted the reinstalment of the former ceo. The cofounder of the company 4 decades ago will be returned to the top job. That is the latest in business. I am andrew bell of bnn bloomberg. >> Michelle: there are many ways to book a flight and you can use a travel agent and an online company or do-it-yourself >> Nathan: no matter how you book a ticket you have to document your order see don't have a family when you get to the airport. Pat foran has the details. >> Had to leave francesca behind to fend for herself. >> Reporter: the family were eventually reunited in france but the march vacation did not get off to a good start. They purchased tickets for themselves and their children using expedia but during the process of mistake was made. >> My passport was in my maiden name and my attorney mary was booked in my married name. >> Reporter: at the time of the booking the agent use the name on francesca's for credit card and they were told the passports were not needed at the time. >> When we asked the agent at the time of booking if we required our passports we were told no. And that we would add that information at the airport. >> Reporter: when the family arrived at pearson airport francesca's airport name did not match her passport and they were told it would be an easy fix at first but it was not and she was not allowed on the plane. >> It was a bit devastating to be ripped apart at that point where they had to leave and I couldn't join them. >> Reporter: she had to by a new ticket the next day at her own expense for $2800 and the family feels expedia should cover the cost. >> The fact I couldn't get on the plane was their fault for not making sure my ticket was booked appropriately and properly. >> Reporter: ctv news reached out and the spokesperson says the name included in the reservation was the 1 provided by the traveller over the phone. We had every intention of providing assistance but we cannot make changes as the flight had been marked as a no-show by the airline partner. In the passed we've done stories on families that had to pay almost $1000 to change the name on a ticket and on a man who was denied boarding a flight because an ass was missing from his name the discenzas still feel they deserve a refund. >> We volunteered to use our passports and were outright told they were needed which led to the problem. >> Reporter: pat foran, ctv news. >> Nathan: breaking news. The truck driver responsible for the bus crash involving the humboldt broncos team has been ordered deported. He was granted parole after being sentenced to eight years for dangerous driving in the crash. Sixteen people were killed and 15 others injured. The decision came at an board hearing. 's lawyer has said there are numerous other legal procedures to come and the deportation process could take months or years. >> Michelle: the blue jays were looking for their second straight win last night opening up four game series in detroit. >> Vladimir guerrero jr up. Doubled and scored last time. He rips that to deep centre. Perez is back and it's gone. >> Michelle: the jays came on strong in the latter stages of the game scoring eight runs in the last three innings and beating the tigers 9-1. With the $30 Massive Money ticket going big could be a scratch away. At Arista, we don't just build homes, we build communities. Arista Homes. Celebrating 30 years. phone plans with lots of data, Virgin Plus is the obvious choice. So, is it necessary to use the selling power of adorably fluffy kittens? Is getting discounts on food, fashion and entertainment more enticing when they're in tiny costumes? Or is it cuter from them? (Cat meowing) Do we need all this to convince you? ( ) We don't. Because when you're choosing an affordable phone plan, the obvious choice is Virgin Plus. Obviously. It's Leon's Storewide Super Sale!

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