OTTAWA — An internal evaluation says better training and information-processing tools are needed to help the intelligence program at Canada's border agency fight everything from firearms smuggling to human trafficking.

The recently released Canada Border Services Agency evaluation report also found the sensitive nature of the activities and a lack of data made it difficult to fully assess the program's effectiveness.

The program is responsible for the national collection and analysis of intelligence on issues including drug trafficking, gun smuggling, immigration fraud, human trafficking and war crimes.

The evaluation, undertaken between March 2021 and March 2022, found access to training was insufficient to support the functions of intelligence analysts and officers.

There was also a perception that the program "lacks the technological capacity needed for efficient and effective operations."

A border services agency spokesman says various efforts are underway to address the evaluation's recommendations.

The Canadian Press